What boundaries will services organizations change first to improve both economics and the customer experience? (poll 1510621)

What boundaries will services organizations change first to improve both economics and the customer experience?

Offering Boundaries (how services are developed and presented to the customer)

Organizational Boundaries (how services lines are structured and managed internally)

Financial Boundaries (how profitability is tracked and measured--by services line or customer account)

None: These three boundaries will stay basically the same

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See this poll on: https://poll.fm/1510621/embed