What is the main change in your customers’ behaviour that you have noticed in the downturn? (Poll Closed)

• More impatient e.g. expecting a faster response
  10%
  3 votes
   
• More vocal e.g. more ready to complain about poor customer service
  7%
  2 votes
   
• Expecting greater value for money
  37%
  11 votes
   
• Expecting a more personalised service
  3%
  1 vote
   
• Taking longer to make buying decisions
  30%
  9 votes
   
• More ready to switch to a competitor
  10%
  3 votes
   
• Expecting you to be at hand round the clock
  3%
  1 vote