What should telcos do to improve their customer service ratings? (Poll Closed)

• Follow all their customers on Twitter.
  0%
   
• It sounds simple, but just hire friendlier CSRs.
  94%
   
• Offer everyone who has to wait on hold more than five minutes a free smartphone.
  6%
   
• Include backmasking in the hold music to subliminally remind callers how customer service-oriented they really are.
  0%