What’s the biggest problem with carrier surcharges? (Poll Closed)

• Surcharges are not explained in advance.
  17%
   
• Surcharges are not detailed on the bill.
  0%
   
• Customers are being overcharged.
  4%
   
• Rates are kept artificially low while surcharges make up the difference.
  30%
   
• It’s difficult to compare carrier rates with the “hidden” charges.
  39%
   
• Agents are not compensated on surcharges.
  9%
   
• N/A – surcharges have been the same for years.
  0%