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Who's voting? This is all about getting fans, friends and connections to vote. The vote is NOT based on performance and is IMHO worthless and a PR stunt for the copnference.
Crisis management these days is more than opening a twitter account or a facebook page. It is great for steering traffic away from call centers if managed properly, and both SAS and Norwegian did well in that respect. But without the right plan behind the social media channels, you will create a bitchfest and a large amount of complaints will give a negative impression for a casual visitor - who account for the bulk of the visitors. And if you can't solve your crisis, FB in particular, will be a channel of frustration venting by the users. Thre are still complaints on Norwegian's FB page from people who haven't received settlement after the ashcloud crisi.
Delta's program is a joke. They're heavily promoting the Twisster account bus mostly ignoring their FB page leaving it as a nesting place for frustratiuons, complains and general bitching. They need to understand that a more visual presence there is necessary to avoid anarchy.
I think don’t think that NAS should be nominated. Or may be for being the airline not giving the money back to the customers in regulations with EU. I have been waiting 6 months for my money and they will not pay out all of them. How can they be nominated we were left behind on Mallorca for a week. You could not get in contact with them and when they started flying they did not rebook stranded passengers but sold the seats for the absolute highest price. I know that fact can ruin any god discussion
considering that I never received any information from NAS regarding schedule updates, and they just kept delaying the flight (on the Thursday where the issue began) only changing status on their homepage to cancelled on the Friday. I had to take the train home, an expense they have yet to cover along with the hotel. So as to crisis management, for NAS it is just ignoring their passengers.
Well - it seems like more than 41% disagree with you in this matter - which is understandable. Your other "information" understates this:
1) Do you know all these stranded passengers - and how would you know whether they had hope of returning or not?
2) Information can never be below zero....
How can anyone even suggest NAS as a candidate for anything , well ok they understand to deal with the media , but their acting or lack of same during the ash crissis should leave them out.
Stranded passengers all over europe was left with no hope of returning to their destinations , the information level
was below zero or non eksistent.