For a company to provide you good customer service over the phone, which of these factors do you think are most important (you may choose more than one):
Be willing to transfer your call to a supervisor if the agent isn't helping
Follow up (if needed) to let you know that your problem was solved
Do more to help than you expected
Wait only a short time to talk to a human (if needed)
Be courteous, polite, and professional
Make it easy for you to reach a live person (if necessary)
Provide an easy-to-use self-service option (where possible)
If you have to call more than once for the same problem, be able to talk to the same person each time
Handle your question or problem on the first call
Keep the total call as short as possible
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