Before contacting an installer for a quote, what factors influence you? (You may select more than one)

• Recommendation from a friend / colleague

• FENSA registered

• Membership of The Glazing Ombudsman (TGO)

• Positive online presence (website, Facebook, Twitter, forum reviews, online articles, blogs etc)

• Membership of a trade association (e.g. GGF)

• Yellow Pages / Thomson Local

• Online advertising (such as through Google, Bing, Facebook)

• Company staff have received glazing training (e.g. via The Glazing Academy)

• Availability of Energy Rated Windows or Doors (e.g. offered through BFRC)

• Sponsorship of events

• Other: