Scenario: You’ve just received sub-par customer service. What’s your attitude?

• Mistakes happen. Just fix it and deliver what was promised.

• You need to make it up to me. Fix it, then give me something else to ease my pain.

• You only get one shot. If you don't deliver, I won't pay or use your service again.

• Great customer service is a myth. I'm too busy to care. I'll take what I get.