Should agents charge their customers for consulting/support?
Yes. Advising and supporting costs the agent, so it’s necessary to recoup the expense.
No. Carriers pay agents’ commissions so they provide the advice/support for free.
Yes. There is value in advice and support, so agents need to charge for their expertise.
No. Customers aren’t willing to pay for advice/support so there’s no point in upsetting their expectations.
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