Which of these are most important to improve the productivity of contact center agents? (poll 6813245)

Which of these are most important to improve the productivity of contact center agents?

Reducing the number of applications on screen

Providing access to information about customer preferences and social media activity

Providing easy access to the history of customer interactions

Deploying customer-centric task flows

Creating dashboards with a real-time view of agent performance

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See this poll on: https://poll.fm/6813245/embed