Which of the following best expresses your thoughts regarding utility customer awareness?
Utility customers in general have noticed an improvement in service value.
Customers are aware of improved service quality of utilities, but only where storm response has significantly improved.
Improved service value will take so long to accomplish that, with a few exceptions, customers will not be aware of the impact of new technologies.
Most customers think service value is good enough now. They’re more focused on keeping their bill from rising.
None of these – see comment below.
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