Do you know how to do win-win problem-solving?

1 Comment

  • Peter Gerlach, MSW - 14 years ago

    If you aren't problem-solving, you're probably arguing, fighting, manipulating, blaming, apologizing, avoiding, stonewalling, numbing out, changing the subject, focusing on the past or the future, whining, complaining, playing "yes but...", explaining, intellectualizing, joking, or pretending. NONE of these produces effective communication!

    See http://sfhelp.org/cx/guide1.htm for non-profit options.

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