A consumer gives you a contact number that turns out to be his cell phone. What do you do? (poll 8176948)

A consumer gives you a contact number that turns out to be his cell phone. What do you do?

Call the consumer like you would on a landline.

Ask the consumer for his home phone number.

It depends. Was the number given in response to a specific collections transaction?

Scrub it off the list and don't call. It's not worth the regulatory headache.

Other:

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