"Collect and analyze metrics that identify areas for improvement" seems to be the only correct answer here. The other two seem to put the cart before the horse.
Without data, how can you determine your areas of opportunity? Which processes to optimize & when? Which tasks to automate & how?
Smart optimization starts with a solid foundation of data. Otherwise, we're just shooting in the dark.
"Collect and analyze metrics that identify areas for improvement" seems to be the only correct answer here. The other two seem to put the cart before the horse.
Without data, how can you determine your areas of opportunity? Which processes to optimize & when? Which tasks to automate & how?
Smart optimization starts with a solid foundation of data. Otherwise, we're just shooting in the dark.