What grade do you give Lufthansa for its response to the Germanwings crash?
A: It’s releasing information carefully as the investigation happens.
B: Lufthansa’s done well for the most part, but it could show more empathy for passengers.
C: So-so response at best. Why didn’t they immediately set up new safeguards?
D: Poor. I don’t get the sense that Lufthansa’s executives grasp the gravity of the situation.
F: Too little information released not often enough.
N/A: The jury’s still out.
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