That's the flying public for you. They are all ignorant, stupid a** holes who think that they because they buy an airline ticket that they own the plane or the airline! Or that their purchase gives them the right to bully and disrespect airline employees when things go wrong, often because of their own stupid mistakes when purchasing tickets.
Just because you travel frequently, that doesn't make you an expert on air travel or airlines. You'd be surprised at how many of these travelers think that they know more than the employee, the ones that have been working in the industry for over 25 years! And then they call us because they can't even process a simple booking or change online and try to put the blame on us for their incompetence! Even more so, they try to tell us how and what to do! We laugh at their stupidity constantly and share daily stories!
Bottom line, we don't tell you how to do your job, don't tell us how to do ours!
And they lie, constantly. They had an emergency, or this or that happened but OH, it wasn't their fault. Or they agree to the terms and conditions of contract when buying a ticket but then completely "forget" that the ticket has a change fee for voluntary changes and now want to make changes for free, including a change to the itinerary that results in a different fare. It's amazing how these people will try to justify themselves and their reasons!
Here's a hint, if you don't like what we tell you, then change it yourself and don't waste our time with your lies and excuses or opinions; and when you can't fix it yourself because you really don't know what you're doing, then don't come crying and demanding that we fix YOUR errors for free!
Bullying will get you nowhere here!
Fellow Americans disgust me. How dare you morons have the gall to bully someone you don't even f*king know!!!!! And anyone who's got a problem with what i say, message me on Facebook so i can rip you a new one there too!!!
StikityMick - 8 years ago
My age (67) and the general Inflight stress I felt as a f/a for The Delta led me to retire this year. I never felt that my supv. or the legal dept. would ever back me up whatever the situation and that led me to never engage with the customers. "Just let it go, there's no point in trying," became my personal counsel to myself.
Princess Huey - 8 years ago
This goes along with all the other Delta policies that place all issues - safety, compliance and federal regulations included - below customer service at all costs. It is beyond reason that flight attendants are expected to daily absorb and tolerate passenger rudeness and degradation, all in the name of customer service. And ironically, Delta's customer service is all about the fluff and misses the mark at the core level.
That's the flying public for you. They are all ignorant, stupid a** holes who think that they because they buy an airline ticket that they own the plane or the airline! Or that their purchase gives them the right to bully and disrespect airline employees when things go wrong, often because of their own stupid mistakes when purchasing tickets.
Just because you travel frequently, that doesn't make you an expert on air travel or airlines. You'd be surprised at how many of these travelers think that they know more than the employee, the ones that have been working in the industry for over 25 years! And then they call us because they can't even process a simple booking or change online and try to put the blame on us for their incompetence! Even more so, they try to tell us how and what to do! We laugh at their stupidity constantly and share daily stories!
Bottom line, we don't tell you how to do your job, don't tell us how to do ours!
And they lie, constantly. They had an emergency, or this or that happened but OH, it wasn't their fault. Or they agree to the terms and conditions of contract when buying a ticket but then completely "forget" that the ticket has a change fee for voluntary changes and now want to make changes for free, including a change to the itinerary that results in a different fare. It's amazing how these people will try to justify themselves and their reasons!
Here's a hint, if you don't like what we tell you, then change it yourself and don't waste our time with your lies and excuses or opinions; and when you can't fix it yourself because you really don't know what you're doing, then don't come crying and demanding that we fix YOUR errors for free!
Bullying will get you nowhere here!
Fellow Americans disgust me. How dare you morons have the gall to bully someone you don't even f*king know!!!!! And anyone who's got a problem with what i say, message me on Facebook so i can rip you a new one there too!!!
My age (67) and the general Inflight stress I felt as a f/a for The Delta led me to retire this year. I never felt that my supv. or the legal dept. would ever back me up whatever the situation and that led me to never engage with the customers. "Just let it go, there's no point in trying," became my personal counsel to myself.
This goes along with all the other Delta policies that place all issues - safety, compliance and federal regulations included - below customer service at all costs. It is beyond reason that flight attendants are expected to daily absorb and tolerate passenger rudeness and degradation, all in the name of customer service. And ironically, Delta's customer service is all about the fluff and misses the mark at the core level.