The CEO should be held to a higher standard. The last thing that he should have done was commented, via a knee-jerk reaction, rather having all of the facts, that he was standing by his employees. It has created a great deal of upset with the public and his shareholders cannot be happy and will not be happy. He is not fit to be the CEO of such a large company. United will never be seen the same way again and this will not go away.
Richard Lanet - 7 years ago
The CEO's initial insensitive statement defending the airlines actions (even after the video went viral) was among the Worst statements ever issued by a CEO in a Crisis AND discounts any statements he's issued since - - other then an out & out truthful apology for everything United has "done AND said"
David l - 7 years ago
Yes. His initial reaction reflects what the culture is, not what it should be. The company needs a new leader whose fabric is more customer centric, otherwise change is unlikely. Also sends a strong message to customers, employees, markets and social media that the board is committed to improvement vs simply getting past the event.
M - 7 years ago
If they'd been white cops this would be a different story. Racism would have been the order of the day and United could have wriggled out of blame (to a large degree).
Robert Hudson - 7 years ago
It is a CEO's job to enhance corporate value not send it into a tailspin. The Board should meet and terminate immediately as the only way to send a clear signal to shareholders and customers
Eve - 7 years ago
YES - he should absolutely be fired. United has a flawed culture that made this scenario even plausible. I will never fly United again. His miserable internal e-mail thankfully was made public and thank God for the video because no-one could imagine this disaster happening. What if this was YOUR father, brother, husband or son?? He has to go and a new vision has to arise ~ There are no words for how dispicably monstrous this was ~ His ridiculous apology after the world's outrage falls short.
Jane - 7 years ago
As long as he makes change, he should keep his job. He messed up with his first statement, turning it into a PR nightmare. As long as he makes polIcy changes, he can only be held accountable for what happened by a small percentage. But he needs to make amends and change policies to ensure it never happens again.
Dawn - 7 years ago
Follow the instructions by security/police. It's time people take responsibility for their own actions
The CEO should be held to a higher standard. The last thing that he should have done was commented, via a knee-jerk reaction, rather having all of the facts, that he was standing by his employees. It has created a great deal of upset with the public and his shareholders cannot be happy and will not be happy. He is not fit to be the CEO of such a large company. United will never be seen the same way again and this will not go away.
The CEO's initial insensitive statement defending the airlines actions (even after the video went viral) was among the Worst statements ever issued by a CEO in a Crisis AND discounts any statements he's issued since - - other then an out & out truthful apology for everything United has "done AND said"
Yes. His initial reaction reflects what the culture is, not what it should be. The company needs a new leader whose fabric is more customer centric, otherwise change is unlikely. Also sends a strong message to customers, employees, markets and social media that the board is committed to improvement vs simply getting past the event.
If they'd been white cops this would be a different story. Racism would have been the order of the day and United could have wriggled out of blame (to a large degree).
It is a CEO's job to enhance corporate value not send it into a tailspin. The Board should meet and terminate immediately as the only way to send a clear signal to shareholders and customers
YES - he should absolutely be fired. United has a flawed culture that made this scenario even plausible. I will never fly United again. His miserable internal e-mail thankfully was made public and thank God for the video because no-one could imagine this disaster happening. What if this was YOUR father, brother, husband or son?? He has to go and a new vision has to arise ~ There are no words for how dispicably monstrous this was ~ His ridiculous apology after the world's outrage falls short.
As long as he makes change, he should keep his job. He messed up with his first statement, turning it into a PR nightmare. As long as he makes polIcy changes, he can only be held accountable for what happened by a small percentage. But he needs to make amends and change policies to ensure it never happens again.
Follow the instructions by security/police. It's time people take responsibility for their own actions