Page 1 of 1
Q.1
Full Name *



Q.2
Company Name *

Q.3
How long have you been a customer of CIPHR for? *

Q.4
Which CIPHR products do you use? *

Q.5
Please outline the reason for your service desk call *

Q.6
Please rate how satisfied you were with the following: *
Very satisfied Satisfied Dissatisfied Very dissatisfied N/A
Overall quality of telephone support
Ability of the service desk to diagnose the problem
Ability of the service desk to resolve the problem
Knowledge of the service desk support staff
Overall quality of on-site support
Communication and follow up on problem resolution
Time required to solve your problem
Maintenance services offered
Overall amount of contact between CIPHR and your organisation
The value of the service received compared to the price paid
Professionalism of the service desk support staff

Overall quality of telephone support

Ability of the service desk to diagnose the problem

Ability of the service desk to resolve the problem

Knowledge of the service desk support staff

Overall quality of on-site support

Communication and follow up on problem resolution

Time required to solve your problem

Maintenance services offered

Overall amount of contact between CIPHR and your organisation

The value of the service received compared to the price paid

Professionalism of the service desk support staff

Q.7
Please tell us how we could improve the quality of the support we provide to you and your organisation *

Q.8
Further Comments

Page 1 of 1
Created at Crowdsignal.com