Customer Satisfaction Survey
Q.1
Please enter your name and the address where the service was performed.
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Q.2
During your initial call, were you placed on hold? If so, was the wait time acceptable?
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Q.3
Was your call answered in a friendly, helpful, and efficient manner?
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Yes
No
Q.4
Was your service appointment convenient for you?
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Yes
No
Q.5
Please answer the following questions about the TECHNICIAN.
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Extremely Satisfied
Very Satisfied
Somewhat Satisfied
Somewhat Dissatified
Very Dissatisfied
Did the technician arrive in his two-hour time window?
Did our technician treat you and your property with respect?
Was the technician professional and competent?
Did the technician repair your appliance to your satisfaction?
Q.6
Was your appliance under warranty and if not, did you think the charges were reasonable?
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Yes, it was under warranty.
No, it wasn't under warranty and the charges were reasonable.
No, it wasn't under warranty and the charges were higher than expected.
Q.7
Please answer the following questions regarding your overall satisfaction.
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Extremely Satisfied
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
How would you rate your overall experience with our company?
Q.8
Was there an employee who was especially helpful?
Q.9
Please indicate how you were referred to our company:
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Repeat Customer
Dealer Referred
Manufacturer Referred
Family/Friend/Neighbor Referred
Yellow Pages
Internet
Other
Q.10
Are there any additional comments you would like us to know?
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