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mobile IS ONLINE just by another name what's the difference ? carry the computer with you or leave it at home sorry this survey will reveal nothing
I use online the most but I can easily contact a knowledgeable person on the phone and I can get into a branch by bus in the event of a real emergency - like when my wallet was inside my car which was inside my garage when it got hit by a refuse truck and the car was not accessible - yes, these things can happen!
I ticked 'online banking' because that's where I do most stuff, but I do go into my local branch to withdraw cash [I need it in £5 notes & the ATMs can't oblige].
Multiple answers are needed for this question as I use on line and branches for my current account.