This is ridiculously complicated just to use in an ordinary online billing situation. I log on, start putting in my bank account info, and it says "session timed out". I've been using it the whole time, why has it timed out?! I try to backtrack and it tells me I am not authorized to visit the page. It also tries to time me out if I am editing my info i.e. physical address or eMail. It refuses to allow me to bookmark the log in screen so I can pay my bills easily, instead I have to bookmark the continue screen just before it or it will tell me I am not authorized to view the page. Not authorized to log in? Seriously? I have learned to tell my computer not to allow re-directs of web pages unless I tell it to for each and every re-direct a page tries. Never hit the Allow button for this web page! This is the only way I can finish my bill paying without this stupid billing website telling me my session has timed out as if I haven't been typing for the last ten minuets. Alright, the last website sucked too, but at least it was already set up and everyone had figured it out. This has been an unnecessary complication to an already complicated method of bill pay. Sill, Chase is MUCH worst and makes it much easier to just use paper. Also the best thing about this one is if you continue to have problems you can just switch internet providers. My husband was talking about one the size of a memory stick that you can plug into a usb port and have wireless net anywhere you go! Great for laptops especially. Still I will stick with Direct unless the problems get worst.
Sue Fisher - 13 years ago
I agree, it was unnecessarily complicated to get started. You should be prompted not to change the preset account number and password when starting out. I timed out and had to go back and change the password in order to even get started with registration. All are not computer savvy and it should be made as easy as possible with as few steps as possible to get started. Then you can add layers of security to keep the baddies out. Customer service ladies were wonderful to walk me though my process, but I really should not have had to call for help if things had been explained a little better in the beginning. Good luck Sherman, and all others in getting registered. I also would be VERY upset about being charged to comply with a company required change!
Sherman Vaughan - 13 years ago
This process was apparently set up by a computer whiz kid geek, thinking every user is as computer literate as they are. Sadly, we are not. After entering account number printed on my billing, big red words said my registration information was incorrect. That not being resolved, Ihave absolutely no idea what my security code is, or even if I have one. This process must be made more user friendly if it's to be successful. After all, Direct Communications is changing the billing process, not for the customers, but for it's own convenience. If these issues remain unresolved for more than the threatened 90 days and charges are added for paper billing, I'll be among those exiting your services and going back to satellite. That folks, is not a threat, but a promise. Thank you
This is ridiculously complicated just to use in an ordinary online billing situation. I log on, start putting in my bank account info, and it says "session timed out". I've been using it the whole time, why has it timed out?! I try to backtrack and it tells me I am not authorized to visit the page. It also tries to time me out if I am editing my info i.e. physical address or eMail. It refuses to allow me to bookmark the log in screen so I can pay my bills easily, instead I have to bookmark the continue screen just before it or it will tell me I am not authorized to view the page. Not authorized to log in? Seriously? I have learned to tell my computer not to allow re-directs of web pages unless I tell it to for each and every re-direct a page tries. Never hit the Allow button for this web page! This is the only way I can finish my bill paying without this stupid billing website telling me my session has timed out as if I haven't been typing for the last ten minuets. Alright, the last website sucked too, but at least it was already set up and everyone had figured it out. This has been an unnecessary complication to an already complicated method of bill pay. Sill, Chase is MUCH worst and makes it much easier to just use paper. Also the best thing about this one is if you continue to have problems you can just switch internet providers. My husband was talking about one the size of a memory stick that you can plug into a usb port and have wireless net anywhere you go! Great for laptops especially. Still I will stick with Direct unless the problems get worst.
I agree, it was unnecessarily complicated to get started. You should be prompted not to change the preset account number and password when starting out. I timed out and had to go back and change the password in order to even get started with registration. All are not computer savvy and it should be made as easy as possible with as few steps as possible to get started. Then you can add layers of security to keep the baddies out. Customer service ladies were wonderful to walk me though my process, but I really should not have had to call for help if things had been explained a little better in the beginning. Good luck Sherman, and all others in getting registered. I also would be VERY upset about being charged to comply with a company required change!
This process was apparently set up by a computer whiz kid geek, thinking every user is as computer literate as they are. Sadly, we are not. After entering account number printed on my billing, big red words said my registration information was incorrect. That not being resolved, Ihave absolutely no idea what my security code is, or even if I have one. This process must be made more user friendly if it's to be successful. After all, Direct Communications is changing the billing process, not for the customers, but for it's own convenience. If these issues remain unresolved for more than the threatened 90 days and charges are added for paper billing, I'll be among those exiting your services and going back to satellite. That folks, is not a threat, but a promise. Thank you