1. In your opinion, where do you see most value from VoC to your business (top 3)? (poll 9599570)

1. In your opinion, where do you see most value from VoC to your business (top 3)?

It identifies new opportunities for the business to exploit

It validates size and shape of customer experience issues

It provides a measure on overall/touch-point customer performance (CSAT, CE, TRIM, EXQ, NPS etc.)

It provides insight into cause/effect of customer experience issues

It provides a tracking mechanic to support regulatory requirements

It is a leading indicator for resource/ investment decision making within the business

Other:

Select up to 3 answers.

See this poll on: https://poll.fm/9599570/embed