The company I used to work for had a few large health systems as customers. We couldn't even get listed with KLAS because our health systems (implementing our technology in multiple hospitals) only counted as 1 customer each. Bogus calculation method. Additionally, our under performing partners with large marketing budgets would get listed as the Best in KLAS leader year after year. 100's of support tickets being open at any time with those partner companies indicated otherwise. KLAS sucks. Ask for a reference call/visit without the vendor present instead of using their sham of a service.
I wanted to select options 2-5 as reasons for not trusting KLAS results but unfortunately, the poll doesn't allow that.
The results of the poll as is are pretty darn damning for KLAS but unfortunately, they are pretty much the only game in town. And in any case, it is not as if there are that many EMR options to chose from anyways. CIOs can play the Russian roulette and pray that when the trigger is pressed, it is an empty chamber.
Vendors think KLAS rankings are important to providers. They are not, or at least in my organization as a CIO. We only look at the product rankings before taking the CFO a contract to be reviewed. It's easier to justify if that product isn't ranked in the bottom half whether it really means anything. Don't care about the rest.
I feel that the folks at KLAS are honest and above board. They try to do the best they can to verify information about the vendor products that they evaluate. I do know that the information they receive from the vendors may not always be all encompassing. For example, they called me a few years ago, when I worked for a vendor that I shall not mention, and asked me for a list of my customers. I provided a the list but left off the customers that I knew had problems with our products. Shame on me.