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How have your customer’s expectations changed in the past 2-3 years?

  • Significantly changed; greater expectations
    36%

     
  • Moderate change; increased expectations, but not out of control
    18%

     
  • Minimal change; very little change in expectations
    9%

     
  • No changes in expectations
    18%

     
  • Don’t Know
    18%

     
Posted 9 months.