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All polls by benchmarktriad
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Do you think your customers will keep their service habits by written channels after the pandemic?
0
votes
Posted 3 years on
poll.fm/10919840/embed
Quel est l’enjeu principal que vit votre CCC actuellement?
1
votes
Posted 4 years on
poll.fm/10462271/embed
What is the main issue facing your CCC today?
0
votes
Posted 4 years on
poll.fm/10462296/embed
Existe-t-il une politique établie sur la gestion de la planification des effectifs dans votre CCC?
0
votes
Posted 4 years on
poll.fm/10548000/embed
Is there an established policy on managing workforce planning in your CCC?
0
votes
Posted 4 years on
poll.fm/10548006/embed
Comptez-vous garder vos agents en télétravail après la crise actuelle ?
0
votes
Posted 4 years on
poll.fm/10548034/embed
Do you plan to keep your agents in telework after the current crisis?
0
votes
Posted 4 years on
poll.fm/10548035/embed
La pandémie a-t-elle mis sur pause vos projets d'automatisation de services pour vos clients?
5
votes
Posted 4 years on
poll.fm/10548036/embed
Has the pandemic put your service automation projects on hold for your customers?
0
votes
Posted 4 years on
poll.fm/10548038/embed
What will you prioritize in 2020 to address the labor shortage in recruiting CCC agents?
0
votes
Posted 4 years on
poll.fm/10462265/embed
Que comptez-vous faire en priorité en 2020 pour composer avec la pénurie de main d’œuvre dans le recrutement des agents de CCC?
2
votes
Posted 4 years on
poll.fm/10462260/embed
Dans combien de temps désirez-vous déployer vos agents conversationnels virtuels (chatbot) afin d’engager une conversation avec votre clientèle?
3
votes
Posted 5 years on
poll.fm/10388510/embed
Selon vous qu’est-ce que la gamification?
18
votes
Posted 8 years on
poll.fm/9325372/embed
According to you what is gamification?
1
votes
Posted 8 years on
poll.fm/9332667/embed
Lorsque vous planifiez les allocations de vacances annuelles des agents, quels sont les critères que vous considérez ?
20
votes
Posted 8 years on
poll.fm/9407368/embed
When planning the agents’ annual holiday vacation, what are the criteria that you consider ?
1
votes
Posted 8 years on
poll.fm/9407391/embed
Quelle est la forme de reconnaissance préférée de vos agents ?
14
votes
Posted 8 years on
poll.fm/9537082/embed
What is your agents’ preferred form of recognition ?
3
votes
Posted 8 years on
poll.fm/9537087/embed
Quel thème d'étude benchmark répondrait le mieux à vos besoins ?
41
votes
Posted 7 years on
poll.fm/9811070/embed
Which benchmark study theme would best meet your needs ?
1
votes
Posted 7 years on
poll.fm/9811137/embed
1
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